At W99, your privacy is not an afterthought. This Privacy Policy explains clearly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We recommend every W99 player read this document at least once.
These cards summarise the most important privacy commitments W99 makes to every player. The full policy details follow below.
W99 does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. Your data stays within W99 and the trusted service providers we use to operate the platform.
All data transmitted between your device and W99 is encrypted using industry-standard TLS (Transport Layer Security). Payment data handled by our payment partners — JazzCash, Easypaisa, Raast and bank systems — is processed through their own secure encrypted channels.
You have the right to access, correct, or request deletion of your personal data at any time. W99 will respond to all valid data requests promptly. You also have the right to know exactly what data we hold about you and why.
W99 does not store full card numbers or sensitive payment credentials on its own servers. PKR transactions via JazzCash, Easypaisa, Raast and bank transfer are processed directly through those providers' secure infrastructure.
W99 only collects the personal information that is genuinely necessary to operate the platform — account registration details, payment information for processing PKR transactions, and activity data for fraud prevention and responsible gaming monitoring.
W99 sends promotional communications only to players who have not opted out. You can unsubscribe from marketing emails or SMS messages at any time by contacting support. Opting out of marketing does not affect your ability to use the platform or receive account notifications.
This Privacy Policy applies to the W99 online gaming platform, accessible at w99.ad and through the W99 mobile application for Android and iOS. When this policy uses the terms "W99", "we", "us" or "our", it refers to the operators of the W99 platform.
W99 is an online gaming platform designed for and serving players in Pakistan. All PKR transactions on the platform are processed through Pakistani payment infrastructure — JazzCash, Easypaisa, Raast and local bank transfer. The platform offers fish games, slots, and related gaming content, along with a VIP programme for regular players.
As the operator of the platform, W99 acts as the data controller for the personal information you provide when registering an account, making deposits or withdrawals, and interacting with our games and support team. This means we determine the purposes and means of processing your personal data, and we are responsible for keeping it secure.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, which together govern your use of the W99 platform.
W99 collects personal information in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment and verification providers. Below is a breakdown of the categories of data we collect.
When you create a W99 account, we collect your full name, date of birth, email address, mobile phone number, and a password of your choice. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 18 years.
To comply with our Know Your Customer (KYC) obligations and to protect the platform from fraud, W99 may request copies of identity documents such as your Pakistani CNIC (Computerised National Identity Card) or passport. This data is used solely for verification purposes and is handled with the highest level of care.
W99 records all financial transactions on your account — deposits, withdrawals, bonus credits and wagering activity — in PKR. We collect the information necessary to process these transactions, including your JazzCash or Easypaisa account number, Raast ID, or bank account details where relevant. We do not store full card numbers on our own servers.
We record your gaming sessions on W99, including which games you played, the stakes placed, outcomes, session duration, and the device and browser used. This data is used for account management, fraud detection, responsible gaming monitoring, and improving the platform experience.
When you access W99, we automatically collect technical information including your IP address, device type and model, operating system, browser type and version, and the time and date of your visit. This information helps us maintain platform security and diagnose technical issues.
When you contact our support team via live chat or email, we retain records of those communications. This helps us resolve disputes, improve support quality and maintain a clear record of any commitments or decisions made during those interactions.
| Data Category | Examples | Collected When |
|---|---|---|
| Registration | Name, email, mobile, date of birth | Account sign-up |
| Identity (KYC) | CNIC copy, passport scan | Verification request |
| Payment | JazzCash/Easypaisa number, Raast ID, bank details | Deposit / withdrawal |
| Gameplay | Games played, bets, session time | Active gaming session |
| Technical | IP address, device type, browser | Every platform visit |
| Support | Chat logs, email correspondence | Contacting support |
W99 uses your personal information only for legitimate, defined purposes that are directly connected to providing and improving the platform. We do not use your data for purposes that are unrelated to your use of W99. The specific purposes for which we process your data are as follows:
W99 does not use automated decision-making or profiling to make decisions about you that produce legal or similarly significant effects without human review. Responsible gaming flags, for example, are reviewed by our team before any account restrictions are applied.
W99 processes your personal data on the following legal grounds, depending on the specific purpose of each processing activity:
W99 does not sell your personal data. We share your information only with third parties who need it to help us operate the platform, and only to the extent necessary for that purpose. The categories of third parties with whom data may be shared are:
To process your PKR deposits and withdrawals, W99 shares the necessary transaction data with JazzCash, Easypaisa, Raast, and your bank. These providers process payment data under their own privacy and security frameworks and are not permitted to use your data for their own unrelated purposes.
Where W99 uses a third-party KYC service to assist with verifying CNIC or passport documents, the relevant identity data is shared with that provider solely for the purpose of completing verification. Verification providers are bound by strict data processing agreements.
The fish games, slots and other game titles on W99 are powered by third-party game providers. These providers may receive technical session data (such as a player session token and stake amounts) to operate the games. They do not receive your name, contact details, or payment information.
W99 uses third-party cloud hosting, CDN, and analytics tools to deliver and monitor the platform. These providers may process certain technical data (IP addresses, device data) as part of providing their infrastructure services.
W99 may disclose your personal data if required to do so by applicable law, in response to a valid legal process, or to protect the rights and safety of W99, its players, or the public. In such cases, only the minimum necessary data will be disclosed.
W99 will never share your personal data with advertisers, data brokers, or any other party for their own commercial use. If you receive unsolicited communications claiming to be from W99 partners, treat them with caution and report them to our support team.
W99 uses cookies and similar technologies on our website and in the mobile app to ensure the platform functions correctly, to maintain your login session, to prevent fraud, and to understand how players use the platform so we can improve it.
These cookies are necessary for the W99 platform to operate. They maintain your login session, remember your account preferences, and enable secure communication between your browser and our servers. Essential cookies cannot be disabled without breaking core platform functionality.
W99 uses analytics tools to understand aggregate usage patterns — for example, which game categories are most popular, which pages players visit most often, and where technical errors occur. Analytics data is processed in aggregate and is not used to identify individual players.
Certain cookies and device fingerprinting technologies are used to detect suspicious activity, including the use of automated tools or multiple accounts from the same device. These are a core part of W99's security infrastructure.
Where you have not opted out, W99 may use cookies to understand which promotions and game categories are most relevant to you, so that any marketing communications we send are genuinely useful rather than generic.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using W99, though some personalisation features may not function as intended.
W99 retains your personal data only for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal or regulatory obligations.
When data is no longer required, W99 deletes or anonymises it in a secure manner. Anonymised, aggregated data may be retained indefinitely for platform analytics and improvement purposes, as it can no longer be used to identify any individual.
As a W99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat — we will respond to all valid requests promptly.
You can request a copy of all personal data W99 holds about you. We will provide this in a clear, readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
You can request deletion of your personal data. This right applies where data is no longer necessary, subject to legal retention obligations.
You can request that W99 limits how it uses your data in certain circumstances while a dispute or review is in progress.
Where technically feasible, you can request your personal data in a structured, machine-readable format to transfer to another service.
You can withdraw consent for marketing communications at any time. This does not affect account notifications or support messages.
W99 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. These measures include:
While W99 implements robust security measures, no platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights, W99 will notify affected players promptly and take immediate remediation steps.
You also play an important role in keeping your account secure. Use a strong, unique password for W99, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.
W99 is strictly an adult platform intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or attempt to use any W99 service.
If W99 becomes aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated personal data to the extent possible, and take appropriate steps to prevent future access. Any deposits or winnings associated with an underage account will be handled in accordance with our Terms and Conditions.
Parents and guardians who believe that a minor in their household has accessed W99 should contact our support team immediately so that the account can be closed and the situation resolved. W99 recommends the use of parental control software on devices that may be used by children.
W99 may update this Privacy Policy from time to time to reflect changes to our data practices, platform features, or applicable legal requirements. When we make material changes — for example, changes that affect how we use your payment data or what third parties we share data with — we will notify registered players via email or a prominent notice on the platform before the changes take effect.
The date at the top of this document reflects when the policy was last updated. We encourage you to review this page periodically. Your continued use of the W99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any concern about a change to this policy, please contact our support team before continuing to use the platform. You may also request account closure if you do not accept the updated terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information is being handled, please get in touch with the W99 team. Our support is available 24 hours a day, 7 days a week.
The quickest way to reach us is via the live chat feature available on every page of the W99 platform. For data-related requests, please use the subject line "Privacy Request" so that your message is directed to the right team member. You can also reach us by email — our address is displayed in the footer of this page.
W99 is committed to resolving all privacy-related queries fairly and transparently. We aim to acknowledge all requests within 2 business days and to resolve them fully within 30 days, depending on the complexity of the request.
W99 protects your privacy, encrypts your data and processes all transactions in PKR through JazzCash, Easypaisa, Raast and local bank transfer. Create your free account today and start playing fish games and slots with peace of mind.
18+ only · Play responsibly · Responsible Gaming tools available